Metro Storage developed it’s own proprietary Customer Relationship Management "CRM" program, which we call the CONVERT ® Lead Management System.

 

The CONVERT ® Lead Management System captures all incoming leads from all potential sources: Call Center, website, Internet Yellow Pages, store level walk-ins and phone inquiries. The system collects key customer data, including customer name, phone number, email address, desired unit size and approximate date of move-in. When a lead enters the system our store level managers are notified and instantly follow-up on the customer inquiry.